free CrystalDiskInfo tool or use a dedicated diagnostic utility from the disk manufacturer. If Acronis True Image works without delays when the external drive is disconnected, try connecting external disks separately one by one and test different USB ports in order to find out whether the issue depends on some specific disk or port.Ĭheck the health of the disks that trigger the slow performance:ġ. Check the external disks for issues using S.M.A.R.T. Troubleshootingĭisconnect all the external drives and check whether the issue still persists. The reading operation of old/corrupted/improperly connected disks may take a while and this affects Acronis True Image UI performance. The most common reason is a faulty external drive. When an external drive is connected to the machine, Acronis True Image is very slow during and after launch, every click between the tabs or options takes several seconds. A "Not responding" message may appear.
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